Unable to download trueChart extensions in trueChart management Console

Introduction:

After completing your of trueChart installation using MySQL as a database, you will need to increase your max_allowed_packet setting in order to download your larger trueChart extensions.

To accomplish this you would need to follow these steps:

1. Open the "my.ini" file under the MySQL server install directory (C:\ProgramData\MySQL\MySQL Server …).
   
2. Search for the "max_allowed_packet" parameter. If the file does not have it, add the parameter to the file.
3. To set the value to 150M, enter the value: max_allowed_packet=150M and save the file.
   
4. If the file does not want to save on the current location, save it on the desktop and drag and drop it into the current directory and replace the old file.
5. Restart the MySQL Server.